PHONEPE ADVISOR JOBS/OFFICE JOBS IN BANGALORE PHONEPE/MANY BENEFITS/ANY DEGREE FRESHER/EXPERIENCE
NOTIFICATION: PHONEPE ADVISOR, TRUST AND SAFETY & SOCIAL MEDIA ADVISOR JOBS 2024
QUALIFICATION: ANY DEGREE
GENDER: M/F
POSITION:ADVISOR, TRUST AND SAFETY & SOCOIAL MEDIA ADVISOR
SALARY: Rs30,000/-
PHONEPE (ADVISOR, TRUST AND SAFETY) JOB APPLY LINK :https://shorturl.at/egkJ8
PHONEPE (SOCIAL MEDIA ADVISOR) JOB APPLY LINK: https://shorturl.at/bwEQS
PHONEPE OFFICIAL PAGE: https://www.phonepe.com/
Advisor, Trust and Safety & Social Media Advisor:
About PhonePe Group:
With 50 crore (500 million) registered customers and 3.7 crore (37 million) merchants covering more than 99% of India's postal codes, PhonePe is the country's top digital payments provider. Thanks to its leadership in digital payments, PhonePe has branched out into related tech-enabled businesses including Indus App Store, India's first localized App Store, and Pin code, which facilitates hyperlocal shopping, as well as financial services like insurance, mutual funds, stock broking, and lending. The PhonePe Group is a collection of companies that share the company's mission to provide every Indian with an equal chance to advance through facilitating the movement of money and granting access to services.
About the role:
Specialists are needed for the Inhouse Customer Experience team.
As an expert, your main duty will be to resolve issues that our clients face, and you'll always be on the lookout for novel and fascinating methods to enhance their experience.
In this position, you will help to make sure that problems are either quickly fixed or appropriately reported.
By identifying patterns to always optimize for a better customer experience, one may help the support systems function more efficiently and better over time.
As an expert, your main duty will be to resolve issues that our clients face, and you'll always be on the lookout for novel and fascinating methods to enhance their experience.
In this position, you will help to make sure that problems are either quickly fixed or appropriately reported.
By identifying patterns to always optimize for a better customer experience, one may help the support systems function more efficiently and better over time.
Responsibilities:
Keep your word and put the needs of the consumer first in all that you do.
Respond to simple questions on transactions and PhonePe accounts.
Flexibility in switching between data and phone channels
Observe the prescribed procedure instructions in order to resolve the issue.
Gain the trust of your clients by their interactions
Capacity to achieve daily and hourly production targets
Utilise internal resources and procedures to promote resolution
Raise the necessary level of support from the appropriate teams in order to address consumer concerns.
Make suggestions for process enhancements
Engage and inform clients so they can make the most of PhonePe.
Respond to simple questions on transactions and PhonePe accounts.
Flexibility in switching between data and phone channels
Observe the prescribed procedure instructions in order to resolve the issue.
Gain the trust of your clients by their interactions
Capacity to achieve daily and hourly production targets
Utilise internal resources and procedures to promote resolution
Raise the necessary level of support from the appropriate teams in order to address consumer concerns.
Make suggestions for process enhancements
Engage and inform clients so they can make the most of PhonePe.
PHONEPE (ADVISOR, TRUST AND SAFETY) JOB APPLY LINK :
possess a strong capacity for learning
Engage in active listening and handle objections skillfully.
possess a strong sense of customer orientation and the capacity to adjust or react to various situations
Be receptive to criticism, adaptable, and a team player.
Capacity to efficiently priorities, multitask, and manage time
Must be able to communicate in both Hindi and English.
Completion of 10+2+3 is required.
1-2 years of experience working in a customer-facing position
It is recommended if one is multilingual in both spoken and written South Indian languages.
Other Benefits:
Five days of work and two weeks off in rotation
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Benefits from insurance include life, accident, critical illness, and medical insurance.
Wellness Programme: Emergency Support System, Onsite Medical Centre, and Employee Assistance Programme
Parental Support: Daycare Support Programme, Adoption Assistance Programme, Maternity Benefit, and Paternity Benefit Programme
Mobility Benefits: Travel Policy, Transfer Support Policy, and Relocation Benefits
Retirement Benefits: NPS, Leave Encashment, Employee PF Contribution, Flexible PF Contribution, Gratuity
Additional Benefits: Car Lease, Salary Advance Policy, Assistance for Higher Education
Being employed at PhonePe is a fulfilling job! Some of the reasons you should work with us are: great colleagues, a creative work atmosphere, and the chance to take on duties that go beyond a job description. OUR BLOG Visit our blog to learn more about PhonePe.
Wellness Programme: Emergency Support System, Onsite Medical Centre, and Employee Assistance Programme
Parental Support: Daycare Support Programme, Adoption Assistance Programme, Maternity Benefit, and Paternity Benefit Programme
Mobility Benefits: Travel Policy, Transfer Support Policy, and Relocation Benefits
Retirement Benefits: NPS, Leave Encashment, Employee PF Contribution, Flexible PF Contribution, Gratuity
Additional Benefits: Car Lease, Salary Advance Policy, Assistance for Higher Education
Being employed at PhonePe is a fulfilling job! Some of the reasons you should work with us are: great colleagues, a creative work atmosphere, and the chance to take on duties that go beyond a job description. OUR BLOG Visit our blog to learn more about PhonePe.
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